1. Do I need special software or hardware to read eBooks?
All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in three different formats: PDF download, EPUB download and Online Reader. Our Online Reader requires no software other than an internet browser. For downloading, we will provide you with a link to download the appropriate Reader software free of charge when you make a purchase.
2. Can I download eBooks on to my hand held device?
In most cases, yes. This does depend on which operating system your hand held device is running however, as different eBook formats are compatible with different operating systems.
3. Can I print and copy my ebooks?
eBooks have DRM security settings that may prevent (or limit) printing and copying of some ebooks. These are set by the Publisher and vary from ebook to ebook, and even from format to format for the same ebook. You can view the security settings for each title by clicking the "Print & copy permissions" link below the "Add to cart" button on the ebook product page.
4. How do I get help if I have a problem?
Please email customer service at email@example.com who will be happy to assist you and, will always try to respond to your request within 48hours.
5. What tax do I pay?
If your government requires us to do so, we will add applicable sales tax to your purchase price. The tax might be called Sales Tax, GST or VAT, depending on your country. Tax is normally included in the price of the ebook, or it will be calculated at checkout. (Or it will be left off in cases where ebooks are exempt from tax.)
As we need to comply with the tax systems of multiple countries it can get a bit complicated, but we have tried to display exactly what tax you have to pay in the simplest and most transparent fashion.
Simply put, if sales tax is applicable, it will be clearly shown at checkout.
6. Once I have purchased my ebook, will it always be available?
Yes, once you have purchased the ebook it is yours. The title is attached to your email and you can access it at any time. Most formats allow you to download the title as many times as you like however, we do put a limit on the downloads to prevent abuse of the system. If you need to download your ebook again and you are receiving an error message indicating that you have used all of your licenses, please email customer service firstname.lastname@example.org who will be happy to reset this license for you.